FAQ

GENERAL

 

HOW DO I MAKE AN INTERNATIONAL PURCHASE?

We are pleased to offer sales internationally. All international orders are shipped Delivered Duty Paid (DDP), meaning duties and taxes will be charged at checkout.  There is a $50 processing fee for international returns.

 

DOES VIOLA BRANDS SHOP DELIVER ON SATURDAYS?

We do not currently offer Saturday specific deliveries. 

 

DOES VIOLA BRANDS SHOP OFFER FREE SHIPPING?

We offer free ground shipping on all orders within the U.S.

 

DO YOU HAVE A PHYSICAL STORE LOCATION?

We do not currently have a physical store for more information on our upcoming events, please email cs@violabrands.com.

 

 

RETURNS 

 

DOES VIOLA BRANDS SHOP OFFER SITE CREDIT FOR RETURNED ITEMS?

Eligible items must be in the courier’s possession within 5 days of the delivery date for a full refund.  Eligible items submitted to the courier’s possession after 5 days, but within 21 days of the delivery date, are only eligible for store credit or for a size exchange.

 

HOW DO I MAKE AN INTERNATIONAL EXCHANGE?

We do not currently offer international exchanges.

 

VIOLA BRANDS SHOP RETURN POLICY

At VIOLA BRANDS we offer complimentary return shipping for domestic orders within the US and are pleased to accept returns that are not marked as final sale and must be received unworn, in their original condition with the original tags attached and must be in the courier’s possession within 5 days of the delivery date for full refund. Eligible items submitted to the courier’s possession after 5 days, but within 21 days of the delivery date, are only eligible for store credit or for a size exchange.


    • We are happy to offer International returns for a $50 flat return and processing fee.
    • All swimsuits must be returned in the original condition and packaging with hygienic liners attached. We reserve the right to refuse returns on items that have been worn or altered in any way.
    • All hosiery, intimates, and bodysuits are marked as Final Sale and are not eligible for return or exchange.
    • Sale items discounted at up to 50% off their original price are eligible to be returned for store credit [*], which can be used toward a future purchase on VIOLA BRANDS. Sale items discounted at more than 50% are not eligible for return or exchange.
* Unless uniquely noted. Please reference either (a) our product detail page during your checkout experience or (b) your order confirmation email to validate the return eligibility for your items.